Delivery, Return & Refund policy
Do you offer next-day delivery within the UAE?
Yes, we offer next-day delivery within the UAE for orders placed before 4 PM local time. Orders placed after this time will be delivered within two business days.
What are the delivery times for GCC countries?
For GCC countries (Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar), delivery typically takes 7-10 business days. Please note that delivery times may vary slightly depending on the destination and customs procedures.
How long does it take to deliver to India?
Typically, delivery to India takes between 10 to 14 days from the date of shipment. Please note that this timeframe may vary slightly depending on the destination within India and any unforeseen delays.
How long does delivery take for the rest of the world?
For international orders outside the GCC, delivery usually takes 10-14 business days. Delivery times may vary depending on the destination country and customs procedures.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
What are the shipping costs?
Shipping costs vary based on the destination and the weight of the package. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
Do you offer free shipping?
We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter to stay updated on any current promotions and offers.
What is IHNTW return & refund policy?
Unfortunately, we currently do not accept returns or refunds. We do provide an option to exchange the item.
What is our exchange policy?
The items for exchange must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.
Items for exchange must be returned in the condition they were received in otherwise exchanges cannot be enforced.
All exchanges must be shipped within 14 days of being received.
How do I exchange an item?
If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days exchange period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.